Terms & Conditions
Placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and retain this copy for future reference. Our terms and conditions do not affect your statutory rights. We have the right to refuse at our discretion to supply any goods ordered.
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
DESCRIPTION OF GOODS, WARRANTY AND LIABILITY:
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us, all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods, and are subject to change.
We reserve the right to alter any details of products advertised without notice. While every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.
4 Colour Digital Limited cannot be responsible for any colour shift that may occur when converting from RGB to CMYK. The quality of the supplied artwork will directly affect the quality of the end product, so it is recommended that artwork is supplied as 300dpi Hi-Res PDFs. 4 Colour Digital Limited is not responsible for images that may print blurred or pixelated as a direct result of poor quality customer supplied artwork. If supplying artwork you are wholly responsible for its content. Typing, spelling and grammatical errors are not the responsibility of 4 Colour Digital Limited. When sending artwork for printing 4 Colour Digital Limited assumes you have proofed the work and it is a final copy. By submitting artwork for print you accept that the image may be used as a sample and published online and in print for advertising purposes. 4 Colour Digital Limited can supply a design service for all your needs and requirements. All designs produced remain the intellectual property of 4 Colour Digital Limited, and may only be reproduced with express permission.
Unless stated, all printing is done digitally. You will be notified in advance if your printing will be produced in any other method. We cannot guarantee that the colour will match from print run to print run, nor will we guarantee that the colour will match any copy that you may have printed out on a home printer or view on a PC due to external variances and the colour calibration process.
COMPLAINTS AND PRINTING DEFECTS:
4 Colour Digital Limited works hard to ensure all our customers’ needs are met and pride ourselves on quality. We will do all we can to ensure the end result matches your expectations. If however for any reason we fail to meet these expectations, please contact us within 48 hours of receipt of your goods. Any complaints made after this time period are void of any right to refund or reprint. All complaints will be fully investigated and responded to within 2 working days of being received. In order to receive replacements Customer must return 95% of the delivered product within 7 days of delivery. 4 Colour Digital Limited shall not be liable for any costs and/or expenses incurred by the customer or any other person or 3rd party company arising directly or indirectly out of any print error. In the event that we have printed a document incorrectly and it is found to be our fault then we will supply a full re-print without cost to the customer.
QUANTITY CHANGES TO ORDERS:
Any changes in quantity ordered must be made in writing via email prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order. We reserve the right to alter the delivery date agreed initially due to our having to potentially order in more materials to achieve a desired larger quantity.
QUALITY VARIATION AND PAPER QUALITY:
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered. We cannot give guarantee the consistency of the paper quality to what was printed in the past or a sample was sent to you as we buy from different source of paper mills and merchants and stock a large number of paper palates. Supplier to supplier's paper may vary from paper's smooth, rough, colour, grain etc. We cannot give 100% guarantee of the paper grams (GSM) as we buy from paper merchant with certificate of paper grams. ( + - ) 5% variation of paper grams (GSM) can happen due to large volume of paper purchase from different merchant.
Every effort will be made to deliver on time, but any delivery day specified is a 'best endeavour' and no liability is accepted for any loss arising from delay or error in the delivery of the goods. We will do our very best to ensure that an order is despatched on the day specified for overnight next day delivery. But we cannot give an exact delivery time guarantee or assure that the delivery will be made on as per our indicated time, as we have to rely on Third party delivery companies / Courier. There is a high probability that the delivery times calculated on the website are maintained if orders are received by specified time and are with print ready artwork. 4 Colour Digital Limited shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control. Any delivery times given are estimated and might be extended in connection with high volume of orders. If an order is delivered to the wrong delivery addresses due to the customer providing us with the wrong address, 4 Colour Digital Limited will re-delivery the package to the correct address and charge for the additional delivery cost.
ORDER RETURNS, CANCELLATIONS, REFUNDS:
Due to nature of products we sell, reimbursements for products already printed or being printed are not possible. It is possible to cancel orders that have not already been produced or sent to print. In that case, we are entitled to charge 5% of the original order cost plus a £25.00 administration fee to cover time spent processing the order. If your order is in the process of being checked by our artwork department through our 'make print ready' process and you decide to cancel, then due to the costs involved - you will only be entitled to a 50% reimbursement of the initial order cost. To avoid these charges a customer can be given a credit for future print work at the discretion of the Production Manager.
LIABILITY, SEVERABILITY AND FORCE MAJEURE:
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages. In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law. We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today's current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract; we shall be entitled to charge such increases to you.
Where applicable all prices quoted are subject to VAT at the current rate. If VAT is noticed on your order after the bill has been paid, you as the customer are still liable to pay the VAT in full. We are bound by law to charge VAT according to HM Customs & Excise guide lines.
All orders must be paid for in advance. Full payment must be received and cleared prior to processing the order. If prior account agreements have been made, bills must be settled within 14 days of receipt. Failure to do so will result in the withholding of future deliveries until payment is received. 4 Colour Digital Limited reserve the right to remove an account for non-payment and insist on all orders being paid for in advance. All prices are quoted in Pounds Sterling and payment cannot be accepted in any other currency. Payments are accepted using the following methods Cash on collection, Postal order or Cheque made payable to 4 Colour Digital Limited, BACS transfer to sort code 30-96-82, account number 01607035 PayPal payment sent to – email@example.com Please include your invoice number with any payment and allow 5 working days for processing.
Any information given to us whether it is entered onto our website, detailed in an email/letter or over the telephone, we do not pass this information onto any third parties. The information obtained by 4 Colour Digital Limited is not kept on a public server therefore only we are able to retrieve and delete said details. We may sometimes use this information for marketing purposes which all emails and marketing material will be sent directly from 4 Colour Digital Limited to you the customer with no third party. We may use photographs of your finished products within our own advertising.
We can be contacted via email- firstname.lastname@example.org telephone -01639 898302 or in writing to 4 Colour Digital Limited, Unit 8 Sandfields Business Centre, Purcell Avenue, Sandfields, Port Talbot, South Wales, SA12 7PT.